Locations & Warehouses
How locations work in ReturnMate — the receiving address, retail drop-off locations, per-location printing, and moving RMAs between locations.
Locations in ReturnMate are configured in Settings → Return Locations & Methods and come in two kinds:
- Returns Receiving Address — the warehouse address printed on return shipping labels. With multi-store mode enabled, this is your Master Hub.
- Drop-off Locations — retail stores where customers can hand items over in person (shown when Allow Retail Drop-off is enabled).
Returns Receiving Address
The delivery address on all return shipping labels. Fields: Business/Location Name, Address Line 1, Address Line 2 (optional), City/Suburb, State/Province, Postcode, Country (Australia, New Zealand, United States, United Kingdom or Canada), Phone and Email.
Return method options
The same settings page controls which return methods customers can use:
| Option | What it does |
|---|---|
| Allow Own Courier | Customers arrange their own courier and upload a tracking number once posted |
| Allow Retail Drop-off | Customers drop returns at your retail locations (requires at least one drop-off location) |
| Allow Depot Drop-off | Customers print a shipping label and drop the return at a TNT/TGE carrier depot; labels are manifested for depot acceptance |
Adding a drop-off location
With retail drop-off enabled, click Add Location in the Drop-off Locations card.
| Field | Required | Example |
|---|---|---|
| Location Name | Yes | Sydney CBD Store |
| Street Address | Yes | 123 George Street |
| Suburb | Yes | Sydney |
| State | Yes | NSW |
| Postcode | Yes | 2000 |
| Phone | No | 02 9000 0000 |
| No | store@example.com | |
| Opening Hours | No | Mon-Fri 9am-5pm, Sat 10am-2pm |
| Special Instructions | No | Enter via loading dock on Kent Street |
Two checkboxes control behaviour:
- Location is active — inactive locations aren't shown to customers
- This is the Master Hub (central warehouse) — shown when multi-store is enabled; only one location can be the Master Hub
See Return Locations & Methods for the full settings reference.
Working with locations day to day
Filtering the RMA list
The RMA list has a location dropdown — choose All locations or a single location to see only the returns held there. The Master Hub is suffixed (Master Hub).
Correcting where an item is held
If an item has physically moved between stores outside a transfer (say, on a van run), use the Change location action on the RMA. The Change physical location dialog moves the RMA's record to the location where it's actually held — it doesn't trigger a transfer or shipment — and an optional reason is recorded on the timeline for audit. To actually ship an item between locations, use a transfer instead.
Per-location printing
Print clients can be assigned to a location, so labels and documents print at the right site. See Print Clients.
Per-location staff access
Non-admin users can be limited to specific locations in Settings → Users, and every user can have a Home Location. See Users, Roles & Access.
Location limits by plan
Ops includes 2 locations, Scale 10, and Enterprise unlimited. At the limit, adding new locations is blocked until you upgrade. See Plans, Billing & Usage Limits.