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Help Centre/Multi-Location Operations

Multi-Location Operations

Hub-and-spoke transfers, warehouse views, and location-based workflows

Multi-Store Installs

Enable multi-store returns and transfers, designate a Master Hub, and manage returns across retail locations from one ReturnMate install.

Locations & Warehouses

How locations work in ReturnMate — the receiving address, retail drop-off locations, per-location printing, and moving RMAs between locations.

Master Store / Hub Routing

Centralise complex returns at your Master Hub — when to transfer items in, how they arrive, and how they're processed and dispatched again.

Audit Logs

What ReturnMate records in its audit log, where you can see activity history in the admin, and how to request an audit investigation.

Transfer Workflow

Transfer returned items between store locations for specialist repair, supplier returns, or centralised processing.

ReturnMate

Post-sale operations for merchants shipping complex and regulated products. Built in Australia, for Shopify.

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