Welcome to ReturnMate
Get started with ReturnMate - the all-in-one returns, warranty, and repair management platform for Shopify merchants.
Welcome to ReturnMate, the comprehensive returns, warranty, and repair management platform designed specifically for Shopify merchants. Whether you're processing your first return or managing thousands of warranty claims, ReturnMate streamlines your post-purchase operations.
What is ReturnMate?
ReturnMate is an all-in-one platform that helps you:
- Process Returns - Automate return requests, generate shipping labels, and track returns from initiation to resolution
- Manage Warranties - Handle warranty claims with serial number tracking, diagnostics, and repair workflows
- Handle Repairs - Quote repairs, manage approvals, and communicate with customers throughout the process
- Generate Reports - Gain insights into return reasons, processing times, and customer trends
ReturnMate scales with your business. Whether you process 10 returns a month or 10,000, our platform adapts to your needs.
Key Features
Customer-Facing Return Portal
Give your customers a branded, self-service portal where they can:
- Initiate return requests
- Select return reasons
- Upload photos and documentation
- Track their return status
- Communicate with your team
Carrier Integrations
Connect with major Australian carriers including:
- Australia Post
- StarTrack
- TNT
- TGE (Team Global Express)
Warehouse Operations
Streamline your receiving process with:
- Barcode scanning for quick check-in
- Condition assessment tools
- Photo documentation
- Inventory updates
Helpdesk Integrations
Connect ReturnMate with your existing support tools:
- Gorgias (two-way sync)
- Zendesk (coming soon)
- Freshdesk (coming soon)
Getting Started Checklist
- Install ReturnMate from the Shopify App Store
- Complete the Setup Wizard
- Configure your return address
- Connect at least one carrier
- Set up return reasons and policies
- Customise your return portal
- Test with a sample return
- Go live!
Next Steps
Ready to get started? We recommend following these guides in order:
- Quick Start Guide - Create your first RMA in minutes
- Setup Wizard Overview - Complete the 8-step configuration
- Connect Carriers - Set up your shipping providers
- Going Live Checklist - Launch with confidence
Need help? Contact our support team at support@returnmate.io - we're here to help you succeed.