Everything your team needs to run the returns desk.
Setup walkthroughs, operational playbooks and a full configuration reference — written for the people processing RMAs, not for the buyer.
Seven categories, from first install to supplier accountability.
Getting Operational
Set up ReturnMate and process your first RMA, warranty repair, and DG shipment
Processing Returns
Workflows for processing returns, inspections, refunds, and resolutions at scale
Warranty & Repair Operations
Diagnostics, fault tracking, repair quotes, and supplier accountability
Multi-Location Operations
Hub-and-spoke transfers, warehouse views, and location-based workflows
Integrations & Compliance
Carrier integrations, dangerous goods compliance, and external systems
Configuration Reference
Detailed reference for all configuration options
Troubleshooting & FAQ
Solutions to common issues and frequently asked questions
Can't find a category?
Search the full index above, or ask support — we write the article if enough people need it.
Know the screen, not the article name? Start here.
Filters, bulk actions, ownership and SLA state.
Processing Returns →Branding, reasons, photo uploads and status tracking.
Configuration →
Classification, packing instructions and carrier routing.
Integrations →
Failure rates, cost per RMA, supplier and carrier breakdowns.
Warranty & Repairs →What operators read first.
Talk to someone who has processed a return.
Support is staffed by the team that built the workflows. Send the RMA number and what you expected to happen — we'll trace it in the audit trail and reply with the cause, not a knowledge-base link.