Getting Operational
Set up ReturnMate and process your first RMA, warranty repair, and DG shipment
Welcome to ReturnMate
Get started with ReturnMate - the all-in-one returns, warranty, and repair management platform for Shopify merchants.
Quick Start Guide
Create your first RMA in ReturnMate and learn the basics of processing returns.
Setup Wizard Overview
Complete the 9-step ReturnMate Setup Wizard to configure your returns platform.
Return Address Setup
Configure your return shipping address and manage multiple locations.
Connect Carriers
Set up carrier integrations to generate shipping labels and track returns across Australia, New Zealand, North America, and globally.
Return Reasons & Policies
Configure return reasons, eligibility rules, and return policies in ReturnMate.
Email Templates
Customise email notifications sent to customers throughout the return process.
Integrations Overview
Connect ReturnMate with your existing tools and systems.
Going Live Checklist
Essential steps to complete before launching ReturnMate for your customers.
Workflow Guide
Comprehensive staff training reference for all ReturnMate workflows, showing who does what at each step.
Why ReturnMate Exists
Returns software was built for customer experience. Not for operations. Not for margin. Not for accountability. ReturnMate fixes that.
Who This Is Built For
ReturnMate is built for operations teams at Shopify merchants shipping complex, repair-heavy, or regulated products.
Your First 7 Days
Day-by-day guide to getting operationally ready — from setup to your first insights.
Common Mistakes in Post-Sale Operations
The operational mistakes that cost merchants margin, accountability, and compliance — and how to avoid them.
Playbook: Reduce Return Admin Workload
How to eliminate manual return processing and free your team to handle exceptions and decisions.
Playbook: Manage Warranty Repairs at Scale
How to run warranty diagnostics, track faults, manage technicians, and hold suppliers accountable.
Playbook: Identify Faulty SKUs Costing You Money
How to use fault data, return rates, and failure analysis to find the products silently driving your losses.
Playbook: Reduce Return Shipping Losses
How to recover shipping costs, identify unnecessary spend, and make return shipping a controlled cost — not a blank cheque.
Playbook: Handle Dangerous Goods Returns
How to set up and run compliant dangerous goods return operations with auto-generated documentation and carrier routing.
What a Well-Run Post-Sale Operation Looks Like
The operational standard your team should be working toward. Clean queues, clear ownership, supplier accountability, and cost visibility.
ReturnMate Best Practices
How the best operations teams structure queues, assign ownership, track labour, and review performance.