Monitoring & Logs
Where to see integration health, RMA activity and webhook delivery behaviour in ReturnMate.
This guide covers what visibility ReturnMate gives you into your returns operations and integrations, and how to monitor the pieces you host yourself.
RMA Activity Timeline
Every RMA has an Activity Timeline on its detail page — a chronological record of status changes, notes, emails, label events and linked helpdesk messages. When investigating "what happened to this return", the timeline is the first place to look.
Integration Connection Status
Go to Settings → Integrations to see the connection state of your helpdesk integrations:
- Gorgias — connect via OAuth (or API credentials); the page shows whether it is currently connected and lets you disconnect
- Zendesk — connect via OAuth; connection status is shown on the same page
- Freshdesk — coming soon
If a helpdesk sync stops working, disconnecting and reconnecting from this page re-establishes authorisation.
Carrier Alerts
At the top of Settings → Carriers you can nominate an email address for carrier operations alerts — for example a pickup that was booked but never collected. If you leave it blank, these events still appear as internal notes on the affected RMA. Each configured carrier also has Test Rate and Test Label actions to confirm credentials are working.
Outbound Webhooks
Webhook deliveries to your endpoint are retried automatically on failure (after roughly 1s, 4s and 16s), and exhausted failures are logged on ReturnMate's servers. There is no self-serve delivery log; if you believe webhooks are not reaching your endpoint, check your own endpoint logs first, then contact support with the RMA number and approximate time. See Webhooks & Reliability and Duplicate Webhooks.
Monitoring Your Own Endpoints
If you run systems that ReturnMate calls (webhook receivers) or that your customers depend on alongside ReturnMate, standard third-party uptime tools (e.g. UptimeRobot, Pingdom) are a sensible generic precaution. This is general advice, not a ReturnMate feature — ReturnMate does not require or integrate with any particular monitoring tool.
Anything Else
For questions about platform health or anything you can't see from the admin, contact support — see Getting Support.