Integrations & Compliance

Carrier integrations, dangerous goods compliance, and external systems

Gorgias Integration

Connect ReturnMate to Gorgias so support agents see RMA status and tracking on the ticket, every new return opens a ticket, and messages and notes stay in step.

Zendesk Integration

Link Zendesk support tickets to RMAs and view return details directly from Zendesk.

Freshdesk Integration

Connect ReturnMate with Freshdesk for unified support and returns management.

Klaviyo Integration

Segment customers and trigger flows based on return behaviour.

Webhooks Reference

Receive signed, real-time notifications when offline repairs and trade returns change state in ReturnMate.

Monitoring & Logs

Where to see integration health, RMA activity and webhook delivery behaviour in ReturnMate.

Dangerous Goods Shipping

Configure dangerous goods declarations for products containing lithium batteries or other restricted items.

API Reference

Integrate external systems with ReturnMate using the External API — offline repairs and trade returns with API-key authentication.

TradeMate (B2B) Returns

Connect ReturnMate to TradeMate to manage B2B trade returns — create trade RMAs, resolve with credits or free replacements, and sync everything back to TradeMate.