Data Retention & Exports

ReturnMate stores your data securely and provides tools to export it when needed.

Data Retention

Retention Periods

After Account Closure

If you close your account:

• 30-day grace period
• Data export available
• Permanent deletion after 90 days

Exporting Data

On-Demand Exports

Export data anytime:

1. Go to Settings → Data → Export
2. Select data type
3. Choose format (CSV/Excel)
4. Apply filters
5. Download

Available Exports

Scheduled Exports

Set up automatic exports:

1. Go to Settings → Data → Scheduled Exports
2. Choose frequency (daily/weekly/monthly)
3. Select data and format
4. Set delivery method (email/SFTP)

Export Formats

CSV

• Compatible with Excel, Google Sheets
• Good for analysis
• Flat file format

Excel (XLSX)

• Native Excel format
• Multiple sheets supported
• Formatted for readability

JSON

• For developers
• API-compatible
• Full data fidelity

Privacy Compliance

GDPR/Privacy Requests

Handle data requests:

1. Go to Settings → Privacy
2. Search for customer
3. View their data
4. Export or delete as needed

Right to Deletion

Customers can request deletion:

1. Verify customer identity
2. Export data for their records
3. Process deletion request
4. Maintain audit trail

Best Practices

• Export data regularly as backup
• Document retention policies
• Handle privacy requests promptly
• Secure exported files
• Delete exports after use

Related Articles

• Audit Logs
• Roles & Permissions
• Monitoring & Logs