Configuration Reference

Detailed reference for all configuration options

Carriers & Label Formats

Reference for the Settings → Carriers screen — supported carriers, credentials, environments and service codes.

How ReturnMate emails customers and staff at each stage of the return lifecycle, and where to customise them.

The exports ReturnMate offers today — RMA list CSV, analytics CSVs and evidence photos — and what happens to your data on redaction or uninstall.

What ReturnMate automates today — auto-approval, labels at approval, SLA alerts, warranty matching, DG routing — and what it doesn't.

How ReturnMate provisions users from Shopify, what each role can do, and how to scope access by location and store.

How ReturnMate secures your data — Shopify authentication, portal verification, encrypted credentials, signed URLs and GDPR handling.

Configure custom domains, portal branding, and email templates to match your store's identity.

Configure return addresses, drop-off locations, and available return methods for customers.

Configure surcharges for specific products, destinations, bulky items, and dangerous goods.

Configure restocking fees applied to returns based on item condition.

Configure warranty policies, labour rates, repair parts, and failure analysis thresholds.

Set up the three-level fault classification hierarchy for product diagnostics.

Configure which resolution options are available for each warranty determination type.

Configure serial number capture and verification for warranty validation and fraud prevention.

Enable customers to submit warranty repair requests for items purchased from third-party resellers.

Set up label printers and print clients for direct thermal printing of shipping labels and device tags.

Configure Service Level Agreement targets and breach notifications for returns and warranty repairs.

Print barcode device tags to track physical units through receiving, diagnostics and repair — via thermal print clients or the browser.