Configuration Reference

Detailed reference for all configuration options

Statuses & Timeline Events

Understand and configure return statuses and timeline events.

Organise returns with tags and automate actions with rules.

Configure carrier settings and shipping label formats.

Configure customer and team notifications for return events.

Understand data retention policies and how to export your data.

Create advanced return rules to automate eligibility, routing, and actions based on order and product conditions.

Create custom forms with questions and fields to collect additional information during the return process.

Automate repetitive tasks with triggers, conditions, and actions to streamline your returns process.

Configure team access with role-based permissions to control who can view, edit, and manage returns.

Configure multi-step approval processes for returns that require manual review before processing.

Configure security features including two-factor authentication, session management, and audit logging.

Configure custom domains, portal branding, and email templates to match your store's identity.

Configure return addresses, drop-off locations, and available return methods for customers.

Configure surcharges for specific products, destinations, bulky items, and dangerous goods.

Configure restocking fees applied to returns based on item condition.

Configure warranty policies, labour rates, repair parts, and failure analysis thresholds.

Set up the three-level fault classification hierarchy for product diagnostics.

Configure which resolution options are available for each warranty determination type.

Configure serial number capture and verification for warranty validation and fraud prevention.

Enable customers to submit warranty repair requests for items purchased from third-party resellers.

Set up label printers and print clients for direct thermal printing of shipping labels and device tags.

Configure Service Level Agreement targets and breach notifications for returns and warranty repairs.