Integrations Overview | ReturnMate Help Centre

ReturnMate integrates with popular tools to streamline your returns workflow and keep your team connected. This overview covers available integrations and how to get started.

Available Integrations

Helpdesk Integrations

Integration	Status	Features
Gorgias	✓ Available	2-way sync, widget, ticket creation
Zendesk	🔜 Coming Soon	View returns in tickets
Freshdesk	🔜 Coming Soon	View returns in tickets

E-commerce Platform

Integration	Status	Features
Shopify	✓ Native	Orders, customers, inventory sync

Carriers

Integration	Status	Features
Australia Post	✓ Available	Labels, tracking
StarTrack	✓ Available	Labels, tracking
TNT	✓ Available	Labels, tracking
TGE	✓ Available	Labels, tracking

Marketing & CRM

Integration	Status	Features
Klaviyo	🔜 Planned	Segment customers by return behaviour

Gorgias Integration

Gorgias is a customer support platform designed for e-commerce. The ReturnMate integration provides:

Features

View Returns in Gorgias - See customer's return history in the sidebar
RMA Widget - Open full RMA details without leaving Gorgias
Status Sync - Return status updates appear in ticket timeline
Create RMAs - Initiate returns directly from a Gorgias ticket

Setup

Navigate to Settings → Integrations → Gorgias
Click Connect to Gorgias
Authorise the connection in Gorgias
Configure sync preferences

See Gorgias Integration for detailed setup instructions.

Zendesk Integration

Coming Soon

The Zendesk integration will allow you to:

View customer returns in Zendesk ticket sidebar
Link tickets to RMAs
Add return updates to ticket timeline

Interested in Zendesk integration? Contact support@returnmate.io to join the waitlist.

Freshdesk Integration

Coming Soon

The Freshdesk integration will provide:

Return history in Freshdesk contact view
RMA linking to support tickets
Status update synchronisation

Klaviyo Integration

Planned

Future Klaviyo integration will enable:

Customer segmentation by return behaviour
Return-triggered email flows
Sync return reasons to customer profiles

Webhooks

For custom integrations, ReturnMate provides webhooks:

Available Events

Event	Trigger
`rma.created`	New RMA submitted
`rma.updated`	RMA status changed
`rma.received`	Package received at warehouse
`rma.completed`	Return fully processed
`refund.processed`	Refund issued

Setting Up Webhooks

Go to Settings → Integrations → Webhooks
Click Add Webhook
Enter your endpoint URL
Select events to subscribe
Save and test

Webhook Security

Webhooks include a signature header for verification. See Webhooks & Reliability for implementation details.

API Access

For developers, ReturnMate provides a REST API:

Capabilities

Create and manage RMAs
Retrieve order and customer data
Generate shipping labels
Update return statuses
Access reporting data

Authentication

API requests use bearer token authentication:

curl -X GET https://api.returnmate.io/v1/rmas \
  -H "Authorization: Bearer YOUR_API_TOKEN"

API documentation available upon request. Contact support@returnmate.io for access.

Integration Best Practices

Test integrations in a staging environment first
Monitor for sync errors in Settings → Integrations → Logs
Set up alerts for integration failures
Regularly review integration settings after updates

Troubleshooting Integrations

Connection Failed

If an integration won't connect:

Verify your account has the necessary permissions
Check that the third-party service is accessible
Review any error messages in the logs
Try disconnecting and reconnecting

Sync Delays

If data isn't syncing promptly:

Check the integration status page
Review sync logs for errors
Verify webhook endpoints are responding
Contact support if issues persist