Zendesk Integration
View and manage returns directly from Zendesk Support.
2 min read
Last updated 31 December 2024
Coming Soon
The Zendesk integration will bring ReturnMate return data directly into your Zendesk Support tickets, allowing agents to view customer returns without leaving Zendesk.
Planned Features
Sidebar App
A Zendesk sidebar app displaying:
- Customer's return history
- Active RMAs with status
- Quick links to ReturnMate
- Return summary data
Ticket Linking
Connect tickets to returns:
- Link Zendesk tickets to RMAs
- View linked tickets in ReturnMate
- Navigate between platforms easily
Status Updates
Keep tickets informed:
- Return status changes post to tickets
- Refund confirmations appear
- Delivery updates sync
Expected Workflow
1
Customer Contacts Support
Customer sends ticket about their order or return.
2
View Return Status
Agent sees ReturnMate data in Zendesk sidebar.
3
Take Action
Agent can link ticket to existing RMA or initiate new return.
4
Stay Updated
Ticket receives automatic updates as return progresses.
Join the Waitlist
Interested in the Zendesk integration?
- Email support@returnmate.io
- Include "Zendesk Waitlist" in subject
- We'll notify you when it's available
Timeline
We're actively developing the Zendesk integration. Expected availability will be announced to waitlist members.
Current Alternative
While the native integration is in development:
- Use ReturnMate's API to fetch return data
- Build a custom Zendesk app
- Contact us for API documentation
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