Freshdesk Integration
Connect ReturnMate with Freshdesk for unified support and returns management.
1 min read
Last updated 31 December 2024
Coming Soon
The Freshdesk integration will enable viewing ReturnMate data within Freshdesk, streamlining support agent workflows.
Planned Features
Customer Context
When viewing tickets:
- See customer's return history
- View active RMAs and status
- Access return details quickly
Ticket Integration
Link support and returns:
- Associate tickets with RMAs
- Bi-directional navigation
- Unified customer view
Automation
Streamline workflows:
- Auto-tag tickets about returns
- Status update notifications
- Resolution confirmation posting
Expected Capabilities
| Feature | Description |
|---|---|
| Sidebar Widget | Return data in ticket sidebar |
| RMA Linking | Connect tickets to returns |
| Status Sync | Updates flow to tickets |
| Customer View | Historical return data |
Join the Waitlist
To be notified when Freshdesk integration launches:
- Email support@returnmate.io
- Subject: "Freshdesk Integration Waitlist"
- Include your Freshdesk account URL
We're evaluating demand for Freshdesk integration. Joining the waitlist helps prioritise development.
Alternative Solutions
While waiting:
- Use ReturnMate API for custom integration
- Manual linking via custom fields
- Contact us for enterprise solutions
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