Dashboard Overview
Every KPI card and chart on the ReturnMate Dashboard explained — what each number means operationally, which cards click through to filtered RMA lists, and what's Scale-only.
The Dashboard is the first page you see in ReturnMate. It answers two questions at a glance: what needs my attention right now (the KPI cards) and how is the operation trending (the charts). This article explains every element and what to do with it.
Date range
The segmented control at the top right switches the reporting period: Today, 7d or 30d (the default is 30d). It drives the RMA Volume chart, the Staff Leaderboard, Quotes vs Actual Costs, and the period-based cards (Avg Processing, New, Completed). When Today is selected, the New and Completed cards retitle to New Today and Completed Today.
The Help Centre action next to the date range opens this help site in a new tab.
KPI row 1 — the work queue
These six cards are point-in-time counts of your pipeline. Each one is clickable and opens the RMA list pre-filtered to exactly those RMAs (see RMA Queues, Filters & Saved Views).
| Card | Subtitle | What it means operationally |
|---|---|---|
| Open RMAs | Active returns & warranties | Everything currently in flight. Your total workload. |
| Pending Approval | Awaiting decision | Submitted RMAs waiting for a staff approve/reject. This is the queue that directly delays customers — keep it near zero. |
| Awaiting Receipt | In transit to you | Approved returns on their way back. Nothing to action yet, but a build-up here can flag carrier issues. |
| Awaiting Inspection | Ready to inspect | Received at your location but not yet inspected. The warehouse team's to-do list. |
| Awaiting Resolution | Inspected, pending action | Inspection done; refund, replacement or repair decision outstanding. |
| Quotes Pending | Awaiting customer approval | Repair quotes sent and waiting on the customer. Chase these if they age. |
Reading the row left to right mirrors the returns workflow: submitted → approved → in transit → received → inspected → resolved.
KPI row 2 — SLA and throughput
| Card | Subtitle | What it means operationally |
|---|---|---|
| SLA On Track | More than 2 days remaining | Open RMAs comfortably inside your SLA target. |
| SLA At Risk | 0–2 days remaining | Work these first — they breach within two days. |
| SLA Breached | Past target days | Already over the SLA target. Investigate and clear. |
| Avg Processing | Today / Last 7 days / Last 30 days | Average days from creation to resolution in the selected period — your headline speed metric. |
| New / New Today | RMAs created in the period | Intake volume. Compare against Completed to see whether you're keeping up. |
| Completed / Completed Today | RMAs resolved in the period | Throughput. If New consistently outpaces Completed, the backlog is growing. |
The three SLA cards click through to the RMA list filtered by SLA status; Avg Processing, New and Completed are informational only (no click-through). SLA targets are configured in Settings — see SLA & Timelines.
Charts and activity
RMA Volume
A line chart of Returns vs Warranty claims over the selected period, with period totals underneath and a View Analytics link to the full Analytics suite. A rising warranty line against flat returns is an early signal of a product-quality issue.
Staff Leaderboard
Scale plan onlyRanks up to eight staff by activity in the period — columns for Approved, Assigned, Completed and Inspected, with the top performer highlighted. View Details opens Analytics.
Quotes vs Actual Costs
Scale plan onlyCompares repair Quotes Sent, Quotes Paid and Actual Costs for the period, with the profit margin and labour cost summarised underneath. Use it to check your repair operation is charging enough to cover parts and labour.
Recent Warranty Repairs
The five most recent warranty repairs with status, warranty state and days open. Each RMA number links to its detail page; View All opens the RMA list filtered to warranty RMAs.
Permissions and plan requirements
- The Dashboard is visible to all staff who can sign in to the admin.
- Staff Leaderboard and Quotes vs Actual Costs require the Scale plan (advanced analytics). On Ops they appear as a locked, blurred preview with an upgrade prompt that links to Settings → Billing. See Plans, Billing & Usage Limits.
- All other cards and charts are available on every plan.
Limitations
- KPI row counts are live pipeline counts, not period-filtered — only Avg Processing, New, Completed, the charts and the leaderboard respect the Today/7d/30d selector.
- The Dashboard summarises; for exports, per-SKU breakdowns and deeper trends use Reporting & Analytics.