Performance & Caching

Optimise ReturnMate performance for faster loading and better user experience.

Common Performance Issues

Slow Dashboard Loading

Causes:

• Large data sets
• Browser cache issues
• Network latency
• Too many open tabs

Solutions:

1. Use date filters to limit data
2. Clear browser cache
3. Close unused browser tabs
4. Check internet connection

Search Taking Too Long

Solutions:

• Use specific search terms
• Add filters before searching
• Search by RMA number when known

Reports Running Slowly

Solutions:

• Narrow date ranges
• Use fewer dimensions
• Schedule large reports
• Export instead of viewing inline

Browser Optimisation

Recommended Browsers

Cache Management

Clear cache if experiencing issues:

1. Chrome: Settings → Privacy → Clear browsing data
2. Firefox: Options → Privacy → Clear Data
3. Safari: Develop → Empty Caches

Extensions

Disable extensions that might interfere:

• Ad blockers (whitelist ReturnMate)
• Privacy extensions
• Script blockers

Data Management

Archiving Old Data

If performance degrades with data volume:

• Export and archive old returns
• Contact support for data cleanup options

Filter Best Practices

Use filters to reduce load:

• Date range (last 30 days)
• Status (active only)
• Store (if multi-store)

Network Considerations

Slow Connections

For slow or unreliable internet:

• Use wired connection when possible
• Close bandwidth-heavy applications
• Consider using mobile hotspot as backup

Firewall/Proxy Issues

If behind corporate firewall:

• Whitelist returnmate.io domains
• Check proxy isn't blocking requests
• Verify SSL inspection isn't interfering

Mobile Performance

Mobile App/Browser

For mobile access:

• Use latest mobile browser
• Ensure stable connection
• Consider WiFi over cellular
• Add to home screen for better experience

Best Practices

• Keep browser updated
• Clear cache monthly
• Use filters effectively
• Close unused tabs
• Report persistent issues

Getting Help

If performance issues persist:

1. Note when issues occur
2. Try different browser/device
3. Check status.returnmate.io
4. Contact support with details

Related Articles

• Monitoring & Logs
• Common Questions