Processing Returns
Workflows for processing returns, inspections, refunds, and resolutions at scale
Returns Workflow
Understand the complete returns workflow in ReturnMate, from request to resolution.
Approvals, Labels & Tracking
Manage return approvals, generate shipping labels, and track packages.
Receiving Returns
Process incoming returns at your warehouse efficiently with ReturnMate.
Refunds vs Exchanges vs Store Credit
Understanding resolution options for returns and when to use each.
Return Exceptions
Handle exceptional return situations like missing items, disputes, and special cases.
SLA & Timelines
Configure and monitor service level agreements for return processing.
Bulk Actions
Process multiple returns efficiently with bulk actions in ReturnMate.
Reporting & Analytics
Use reports and dashboards to gain insights into return patterns, costs, and opportunities for improvement.
Counter Swap (In-Store Replacement)
Process in-store product replacements using the Counter Swap workflow, from swap to disposition.
Remote Resolve
Resolve return requests without requiring the customer to ship anything back.
Customer Pickup (In-Store Collection)
Manage returns or warranty items where the customer collects from your store or location.
Damaged in Transit & Wrong Item
Handle customer reports of damaged or incorrect items with the two-step resolution workflow.
Dispute Management
Flag, track, and resolve disputes on return requests.
Replace in Transit
Send a replacement to the customer before their return arrives at your facility.
Staff-Created Returns
Create and manage returns on behalf of customers via phone, email, or in person.