Processing Returns
Workflows for processing returns, inspections, refunds, and resolutions at scale
Returns Workflow
Understand the complete returns workflow in ReturnMate, from request to resolution.
Approvals, Labels & Tracking
Manage return approvals, generate shipping labels, and track packages.
Receiving Returns
Process incoming returns at your warehouse efficiently with ReturnMate.
Refunds vs Exchanges vs Store Credit
Understanding resolution options for returns and when to use each.
Return Exceptions
Handle exceptional return situations like missing items, disputes, and special cases.
SLA & Timelines
Monitor service level agreements for return processing in ReturnMate.
Bulk Actions
Process multiple returns efficiently with bulk assignment, exports and transfer tools in ReturnMate.
Analytics Guide
Every ReturnMate analytics tab explained — what it answers, key metrics, plan requirements and CSV exports.
Counter Swap (In-Store Replacement)
Process in-store product replacements using the Counter Swap workflow, from swap to disposition.
Remote Resolve
Resolve return requests without requiring the customer to ship anything back.
Customer Pickup (In-Store Collection)
Manage returns or warranty items where the customer collects from your store or location.
Damaged in Transit & Wrong Item
Handle customer reports of damaged or incorrect items with the two-step resolution workflow.
Dispute Management
Flag, track, and resolve disputes on return requests.
Replace in Transit
Send a replacement to the customer before their return arrives at your facility.
Staff-Created Returns
Create and manage returns on behalf of customers via phone, email, or in person.
The Customer Portal: What Your Customers See
A merchant's walkthrough of the customer returns portal — login, the return wizard, shipping choices, quotes and messaging.
Advanced Refunds: Split, External & Goodwill
Allocated refunds across payment methods, recording external refunds, additional refunds, converting store credit and goodwill gift cards.
RMA Queues, Filters & Saved Views
Work the RMA list efficiently — queue tabs, the full filter set, saved views, bulk assignment, CSV export and location switching.
Express Replacements
Ship a free replacement immediately while the original item is still in transit — for warranty returns and items damaged in transit.
Evidence Photos & Videos
How customers and staff attach photos and videos to an RMA — formats and limits, where files appear, HEIC handling, and how evidence is stored securely.