Warranty & Repairs

Handle warranty claims and repair workflows

Warranty Case Lifecycle

Understand the complete warranty claim process from submission to resolution.

Track products by serial number for warranty verification and inventory management.

Document diagnostic findings and maintain detailed case notes for warranty repairs.

Create and manage repair quotes for warranty and out-of-warranty repairs.

Manage warranty approvals and customer communication throughout the repair process.

Decision framework for choosing between repairing or replacing warranty items.