ReturnMateHelp Centre
  • Features
    RMA & warrantyWorkflows, SLA tracking, audit trailRepairsTechnician queues, labour, paid quotesSelf-service portalBranded returns your customers startAnalyticsSKU, supplier and carrier cost data
  • Integrations
    CarriersAustralia Post, StarTrack, TNT, TGEHelpdeskGorgias, ZendeskShopifyNative embedded app & POSAPI & webhooksBuild your own connections
  • Dangerous Goods
  • Pricing
  • Hub
    Shopify returns app comparisonHow to choose — buyer’s guideWarranty managementPractical guide for ShopifyRMA guideReturn Merchandise Authorization explainedProduct failure rate trackingQuality intelligenceView all guides →Eight long-form guides, no filler
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    Help Centre homeSearch 93 articles across 7 categoriesGetting operationalInstall, configure and go liveProcessing returnsRequests, inspections, refundsWarranty & repairsDiagnostics, quotes, accountabilityTroubleshooting & FAQLabel, sync and permission fixes
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Help Centre/Troubleshooting & FAQ

Troubleshooting & FAQ

Solutions to common issues and frequently asked questions

OAuth Permission Issues

Troubleshoot common OAuth and permission problems with Shopify connections.

Tracking & Label Issues

Resolve problems with shipping labels and tracking updates.

Duplicate Webhooks

Understand and handle duplicate webhook deliveries.

Performance & Caching

General browser troubleshooting steps for a slow or unresponsive ReturnMate admin.

Common Questions

Frequently asked questions about using ReturnMate.

Common Errors & Solutions

Troubleshoot common error messages and issues in ReturnMate with step-by-step solutions.

Getting Support

How to contact ReturnMate support and what information to include so issues are resolved quickly.

Release Notes & Changelog

Track new features, improvements, and bug fixes in ReturnMate releases.

ReturnMate

Post-sale operations for merchants shipping complex and regulated products. Built in Australia, for Shopify.

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