Repair Shop Operations

Counter intake, repair jobs, estimates, device passwords, collection and online booking for repair stores

Setting Up a Repair Module

Choose between Computer Repairs and Walk-in Repairs, pick a preset for your trade, and set up the module your repair counter runs on.

Walk through the three-step repair intake, from finding the customer to printing the receipt, so nothing is missed before the customer leaves.

Find jobs in the Repairs workspace, then move each one from check-in to handover on its job page.

Build an itemised estimate, get the customer's decision, and collect and refund payment through Shopify.

Store customer device passwords and PINs encrypted on the repair job, control who can reveal them, and let ReturnMate wipe them when the job is done.

Tell customers their repair is ready, hand the item back with the right checks, and follow up items nobody collects.

Use a preset to tailor your repair module to phone, music store or watch and jewellery repairs.

Let customers book a drop-off or posted-in repair on your returns portal, then check it in at the counter with everything pre-filled.