Domain & Branding
Configure custom domains, portal branding, and email templates to match your store's identity.
Configure your return portal and email communications to reflect your brand identity. ReturnMate supports custom domains, logo uploads, colour schemes, and fully customisable email templates.
Custom Portal Domain
Set up a custom domain so customers access your return portal at a branded URL (e.g. returns.yourstore.com).
- Go to Settings > Domain Settings
- Enter your custom portal domain
- Add a CNAME record in your DNS pointing to
portal.returnmate.io - Click Refresh Status to verify DNS configuration
- Once DNS is confirmed, click Provision SSL Certificate
The SSL certificate status progresses through: Pending DNS > Ready to Provision > Provisioning > Active.
Custom Email Domain
Send return notifications from your own domain instead of the default ReturnMate address.
- Enter your domain (e.g.
yourstore.com) - Choose an email prefix:
returns,support,service,noreply, orhello - Add the required DNS records (MX, CNAME, TXT, DKIM, DMARC) shown in the verification panel
- Configure the From Name (e.g. "Your Store Returns") and Reply-To Email
Portal Branding
Customise the look and feel of your customer-facing return portal under Settings > Branding > Portal.
Logo & Colours
| Setting | Description |
|---|---|
| Portal Logo | Upload PNG/JPG/SVG/WebP (recommended 512x150px) or enter a URL |
| Background Colour | Hex colour for portal background |
| Text Colour | Hex colour for body text |
| Accent Colour | Hex colour for buttons and highlights |
| Font Family | Choose from available font options |
Portal Text & Messaging
Every piece of customer-facing text on the portal can be customised:
- Welcome heading and message
- Order lookup heading and message
- Item selection, reason selection, and review step text
- Success and return tracking messages
- Address confirmation titles and button labels
- Return method titles and descriptions
- Policies text (supports Markdown)
Custom Code
For advanced customisation:
- Custom Header HTML — Add content above the portal (e.g. announcement banners)
- Custom Footer HTML — Add content below the portal (e.g. contact info, links)
- Custom CSS — Full styling control over the portal appearance
Email Branding
Customise automated email appearance under Settings > Branding > Email Templates.
Visual Settings
| Setting | Description |
|---|---|
| Email Logo | Upload or URL (recommended 600x150px) |
| Header Colour | Background colour for email header |
| Button Colour | CTA button colour |
| Text Colour | Body text colour |
| Custom Footer HTML | Signature, links, unsubscribe text |
Email Content
Customise subject lines and body text for all automated emails:
- RMA Created, Approved, Received
- Return Label Generated
- Refund Processed
- Verification Code
- RMA Message
- Upload Tracking (Own Courier)
- Return Rejected
- Warranty Repair Completed
- Warranty Replacement
Template Variables
Use these placeholders in email content:
| Variable | Description |
|---|---|
{{customerName}} | Customer's full name |
{{rmaNumber}} | RMA reference number |
{{orderNumber}} | Shopify order number |
{{trackingNumber}} | Return shipment tracking |
{{labelUrl}} | Link to download shipping label |
{{portalUrl}} | Link to customer portal |
{{refundAmount}} | Refund amount processed |
{{shopName}} | Your store name |