Return Locations & Methods
Configure return addresses, drop-off locations, and available return methods for customers.
2 min read
Last updated 4 April 2026
Configure where customers send returns and how they can return items. ReturnMate supports multiple return locations and methods.
Returns Receiving Address
Your primary return address is where shipping labels direct packages. Configure under Settings > Return Locations & Methods.
| Field | Description |
|---|---|
| Business/Location Name | e.g. "Returns Department" |
| Address Line 1 | Street address (required) |
| Address Line 2 | Unit, suite, building, floor |
| City/Suburb | Suburb or city |
| State/Province | Australian state |
| Postcode | Postal code |
| Country | AU, NZ, US, GB, CA |
| Phone | Contact phone for carriers |
| Returns contact email |
Return Methods
Enable the methods customers can use to return items:
| Method | Description |
|---|---|
| Prepaid Label | ReturnMate generates a shipping label (always available) |
| Own Courier | Customer arranges their own shipping and uploads tracking |
| Retail Drop-off | Customer drops item at a configured store location |
| Depot Drop-off | Customer prints label and drops at a TNT/TGE carrier depot |
Enable each method with the checkboxes under Return Method Options.
Drop-off Locations
When retail drop-off is enabled, configure store locations where customers can return items.
Each location requires:
| Field | Required | Description |
|---|---|---|
| Location Name | Yes | e.g. "Sydney CBD Store" |
| Street Address | Yes | Store address |
| Suburb | Yes | Suburb |
| State | Yes | Australian state |
| Postcode | Yes | Postal code |
| Phone | No | Store phone |
| No | Store email | |
| Opening Hours | No | e.g. "Mon-Fri 9am-5pm, Sat 10am-2pm" |
| Special Instructions | No | e.g. "Enter via loading dock" |
| Location is Active | - | Inactive locations are hidden from customers |
Multi-Store Mode
Enable multi-store mode for a hub-and-spoke returns model:
- Enable Multi-Store in settings
- Mark one location as Master Hub (central warehouse)
- Shipping labels are generated to the Master Hub address
- Retail staff can transfer complex returns to the Master Hub
See Multi-Store Installs and Master Store / Hub Routing for detailed configuration.
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