Restocking Fees
Configure restocking fees applied to returns based on item condition.
2 min read
Last updated 4 April 2026
Restocking fees allow you to deduct a percentage from refunds based on the condition of returned items. Configure under Settings > Restocking Fees.
Configuring Fees
Each restocking fee has:
| Field | Description |
|---|---|
| Fee Name | e.g. "Missing Accessories", "Complete Return" |
| Description | When this fee applies (shown to customers) |
| Percentage | 0-100% of the refund amount to deduct |
| Condition | Internal condition identifier (e.g. complete, missing_items, damaged_box) |
| Active | Only active fees can be applied to returns |
How Fees Are Applied
- When processing a refund, staff selects the item condition
- The matching restocking fee is applied automatically
- The fee percentage is deducted from the refund amount
- The customer sees the fee breakdown in their refund notification
Restocking fees are never applied to Damaged in Transit or Wrong Item returns, as these are the store's responsibility.
Example Fees
| Fee Name | Condition | Percentage |
|---|---|---|
| Complete Return | complete | 0% |
| Opened - Good Condition | opened_used | 10% |
| Missing Accessories | missing_items | 20% |
| Damaged Packaging | damaged_box | 15% |
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