Release Notes & Changelog | ReturnMate Help Centre

Stay up to date with the latest changes to ReturnMate. This page lists recent releases, new features, improvements, and bug fixes.

December 2024

December 31, 2024

New Features

Added Zendesk integration for automatic ticket creation
Dangerous goods shipping support with lithium battery declarations
Custom return forms with conditional logic

Improvements

Faster label generation with carrier API optimisations
Enhanced search in admin dashboard
Improved mobile experience for customer portal

Bug Fixes

Fixed issue with StarTrack labels not generating for certain postcodes
Resolved duplicate webhook deliveries in some scenarios
Fixed timezone display in reports

December 15, 2024

New Features

Multi-level approval workflows
Bulk RMA actions (approve, reject, generate labels)
Export custom reports to Excel format

Improvements

Carrier rate caching for faster quotes
Enhanced product matching from Shopify
Better error messages for failed refunds

Bug Fixes

Fixed exchange order creation for variant products
Resolved issue with restocking fees not applying correctly
Fixed customer email notification timing

December 1, 2024

New Features

Store credit with unique codes
Customer return history in admin view
Automated reminder emails for unused labels

Improvements

Redesigned RMA detail page
Faster Shopify order sync
Enhanced carrier tracking updates

Bug Fixes

Fixed Australia Post Express label format
Resolved issue with warranty date calculations
Fixed export CSV encoding for special characters

November 2024

November 15, 2024

New Features

Gorgias integration with automatic ticket creation
Return reason analytics dashboard
Custom email template variables

Improvements

Enhanced return portal mobile responsiveness
Faster page loads in admin dashboard
Improved carrier error handling

Bug Fixes

Fixed issue with partial refunds on split payments
Resolved warehouse assignment for multi-location stores
Fixed email delivery for certain domains

November 1, 2024

New Features

Multi-store support with store-level settings
Warehouse-specific processing rules
API rate limit increase for Professional plans

Improvements

Streamlined carrier setup wizard
Enhanced product search and filtering
Better handling of Shopify draft orders

Bug Fixes

Fixed TNT label generation for WA addresses
Resolved issue with inspection photos not saving
Fixed report date range filters

October 2024

October 15, 2024

New Features

Inspection checklists with custom fields
Bulk product configuration import
Webhook retry management

Improvements

Faster report generation
Enhanced error logging for debugging
Improved carrier account validation

Bug Fixes

Fixed issue with refund calculations on discounted orders
Resolved portal language switching bug
Fixed export timeout for large datasets

October 1, 2024

New Features

Role-based access control with custom roles
Return rules engine with conditions and actions
Customer portal dark mode

Improvements

Redesigned settings navigation
Enhanced API documentation
Better mobile app detection for label downloads

Bug Fixes

Fixed StarTrack pickup scheduling
Resolved issue with duplicate RMA notifications
Fixed customer address editing

September 2024

September 15, 2024

New Features

Warranty claims management
Repair quotes and customer approval workflow
Enhanced carrier pickup scheduling

Improvements

Faster admin dashboard performance
Enhanced search with filters
Better handling of international returns

Bug Fixes

Fixed issue with exchange stock checking
Resolved email template rendering issues
Fixed API pagination for large result sets

September 1, 2024

New Features

Australia Post PAC rate integration
Automated label generation on approval
Customer satisfaction surveys

Improvements

Enhanced Shopify sync reliability
Faster carrier rate lookups
Improved error handling for edge cases

Bug Fixes

Fixed issue with order import for POS orders
Resolved carrier label PDF formatting
Fixed report export column ordering

Coming Soon

Features on our roadmap:

Roadmap

Q1 2025: Advanced analytics dashboard with custom widgets
Q1 2025: Shopify Flow integration
Q2 2025: Amazon and eBay marketplace integrations
Q2 2025: Enhanced return fraud detection
Q3 2025: AI-powered return reason categorisation

Stay informed about new releases:

Email Updates - Enable in Settings → Preferences → Product Updates
Status Page - Subscribe at status.returnmate.io
Help Centre - Check this page for detailed release notes

Feature Requests

Have an idea for a feature? Email us at support@returnmate.io with your suggestion. We prioritise based on customer feedback.

Previous Versions

Looking for older release notes? Contact support for historical changelog information.