Release Notes & Changelog
Track new features, improvements, and bug fixes in ReturnMate releases.
5 min read
Last updated 3 April 2026
Stay up to date with the latest changes to ReturnMate. This page lists recent releases, new features, improvements, and bug fixes.
March 2026
March 15, 2026
New Features
- Counter Swap workflow for in-store product replacements (SWP- prefix RMAs)
- Offline Repair workflow with diagnostics, repair, and disposition stages
- Third-party repair quote workflow with customer approval
- Customer Pickup (in-store collection) with Awaiting Pickup status
- Stale RMA analytics report
- Serial number tracking per product
Improvements
- Enhanced carrier tracking with FedEx/TNT migration support
- Product report with return reason breakdown
- Truncated long customer names and SKU lists in RMA list with tooltips
Bug Fixes
- Fixed type errors in ThirdPartyRepairPage and StaleRmaAnalytics
- Resolved unused variable warnings in courier adapters
January 2026
January 3, 2026
New Features
- Zendesk integration with sidebar app, ticket linking, and OAuth support
- Remote Resolve workflow for resolving returns without requiring shipment
- Replace in Transit workflow for sending replacements before receiving returns
- Dispute management with flag/resolve toggle and closure blocking
Improvements
- Enhanced diagnostics section editable during offline diagnostics and repair statuses
- Improved workflow command bar with automatic primary/secondary action rendering
- Staff-created return overrides (skip photos, pre-mark received)
Bug Fixes
- Fixed TNT adapter unused SOAP tracking methods
- Resolved FedEx tracking method prefix issues
- Fixed ts-expect-error directives in courier adapters
December 2024
December 31, 2024
New Features
- Added Zendesk integration for automatic ticket creation
- Dangerous goods shipping support with lithium battery declarations
- Custom return forms with conditional logic
Improvements
- Faster label generation with carrier API optimisations
- Enhanced search in admin dashboard
- Improved mobile experience for customer portal
Bug Fixes
- Fixed issue with StarTrack labels not generating for certain postcodes
- Resolved duplicate webhook deliveries in some scenarios
- Fixed timezone display in reports
December 15, 2024
New Features
- Multi-level approval workflows
- Bulk RMA actions (approve, reject, generate labels)
- Export custom reports to Excel format
Improvements
- Carrier rate caching for faster quotes
- Enhanced product matching from Shopify
- Better error messages for failed refunds
Bug Fixes
- Fixed exchange order creation for variant products
- Resolved issue with restocking fees not applying correctly
- Fixed customer email notification timing
December 1, 2024
New Features
- Store credit with unique codes
- Customer return history in admin view
- Automated reminder emails for unused labels
Improvements
- Redesigned RMA detail page
- Faster Shopify order sync
- Enhanced carrier tracking updates
Bug Fixes
- Fixed Australia Post Express label format
- Resolved issue with warranty date calculations
- Fixed export CSV encoding for special characters
November 2024
November 15, 2024
New Features
- Gorgias integration with automatic ticket creation
- Return reason analytics dashboard
- Custom email template variables
Improvements
- Enhanced return portal mobile responsiveness
- Faster page loads in admin dashboard
- Improved carrier error handling
Bug Fixes
- Fixed issue with partial refunds on split payments
- Resolved warehouse assignment for multi-location stores
- Fixed email delivery for certain domains
November 1, 2024
New Features
- Multi-store support with store-level settings
- Warehouse-specific processing rules
- API rate limit increase for Professional plans
Improvements
- Streamlined carrier setup wizard
- Enhanced product search and filtering
- Better handling of Shopify draft orders
Bug Fixes
- Fixed TNT label generation for WA addresses
- Resolved issue with inspection photos not saving
- Fixed report date range filters
October 2024
October 15, 2024
New Features
- Inspection checklists with custom fields
- Bulk product configuration import
- Webhook retry management
Improvements
- Faster report generation
- Enhanced error logging for debugging
- Improved carrier account validation
Bug Fixes
- Fixed issue with refund calculations on discounted orders
- Resolved portal language switching bug
- Fixed export timeout for large datasets
October 1, 2024
New Features
- Role-based access control with custom roles
- Return rules engine with conditions and actions
- Customer portal dark mode
Improvements
- Redesigned settings navigation
- Enhanced API documentation
- Better mobile app detection for label downloads
Bug Fixes
- Fixed StarTrack pickup scheduling
- Resolved issue with duplicate RMA notifications
- Fixed customer address editing
September 2024
September 15, 2024
New Features
- Warranty claims management
- Repair quotes and customer approval workflow
- Enhanced carrier pickup scheduling
Improvements
- Faster admin dashboard performance
- Enhanced search with filters
- Better handling of international returns
Bug Fixes
- Fixed issue with exchange stock checking
- Resolved email template rendering issues
- Fixed API pagination for large result sets
September 1, 2024
New Features
- Australia Post PAC rate integration
- Automated label generation on approval
- Customer satisfaction surveys
Improvements
- Enhanced Shopify sync reliability
- Faster carrier rate lookups
- Improved error handling for edge cases
Bug Fixes
- Fixed issue with order import for POS orders
- Resolved carrier label PDF formatting
- Fixed report export column ordering
Coming Soon
Features on our roadmap:
Roadmap- Q2 2026: Freshdesk integration
- Q2 2026: Klaviyo integration for return-based customer segmentation
- Q3 2026: Amazon and eBay marketplace integrations
- Q3 2026: Enhanced return fraud detection with AI
Subscribe to Updates
Stay informed about new releases:
- Email Updates - Enable in Settings → Preferences → Product Updates
- Status Page - Subscribe at status.returnmate.io
- Help Centre - Check this page for detailed release notes
Feature Requests
Have an idea for a feature? Email us at support@returnmate.io with your suggestion. We prioritise based on customer feedback.
Previous Versions
Looking for older release notes? Contact support for historical changelog information.
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