Third-Party Repair Settings
Enable customers to submit warranty repair requests for items purchased from third-party resellers.
Third-party repair settings allow customers who purchased your products from other retailers to submit warranty repair requests through your portal. Configure under Settings > Third Party Repairs.
Enable Third-Party Repairs
Toggle Enable Third Party Repairs on Portal to activate. When enabled, customers who verify their email but have no matching orders will see a Third Party Warranty Repair button.
Customer Flow
Email Verification
Customer enters their email and verifies with a code.
No Orders Found
If no Shopify orders match, the portal shows the Third Party Warranty Repair option.
Receipt Selection
Customer chooses whether they have a purchase receipt or not.
Product Details
Customer provides product details, fault description, name, phone, and return address.
Receipt Upload
If submitting with a receipt, the customer uploads proof of purchase. Without a receipt, this step is optional.
RMA Created
A TPR-prefixed RMA is created for your team to review.
Resolution Options
Available resolutions depend on whether the customer has a receipt:
| Scenario | Available Resolutions |
|---|---|
| With receipt | Repair, Replace, or Upgrade |
| Without receipt | Discounted Paid Repair or Upgrade only |
Refunds and store credits are not available for third-party repair claims, as the purchase was made through another retailer.