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Search our knowledge base or browse categories below to find answers to your questions about ReturnMate.
Get started in minutes
Follow our step-by-step setup wizard to configure your return portal, connect carriers, and start processing returns.
Browse by Category
Getting Started
Set up ReturnMate and get your first return processed
9 articles
Returns Management
Learn how to process and manage returns efficiently
8 articles
Warranty & Repairs
Handle warranty claims and repair workflows
6 articles
Stores & Locations
Manage multi-store setups and locations
5 articles
Integrations
Connect ReturnMate with your favourite tools
8 articles
Settings Reference
Detailed reference for all configuration options
11 articles
Troubleshooting & FAQ
Solutions to common issues and frequently asked questions
8 articles
Popular Articles
Welcome to ReturnMate
Get started with ReturnMate - the all-in-one returns, warranty, and repair management platform for Shopify merchants.
Quick Start Guide
Create your first RMA in ReturnMate and learn the basics of processing returns.
Returns Workflow
Understand the complete returns workflow in ReturnMate, from request to resolution.
Setup Wizard Overview
Complete the 8-step ReturnMate Setup Wizard to configure your returns platform.
Warranty Case Lifecycle
Understand the complete warranty claim process from submission to resolution.
Gorgias Integration
Connect ReturnMate with Gorgias for seamless helpdesk and returns management.
Still need help?
Can't find what you're looking for? Our support team is here to help you get the most out of ReturnMate.
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